Terms of Service

By accessing or using Contea ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. Contea is a social media management platform that enables users to create, schedule, and publish content across multiple social media platforms.

Contea provides a comprehensive social media management platform that includes:

• AI-powered content generation and topic suggestions
• Multi-platform social media scheduling and publishing
• Integration with Meta (Facebook, Instagram), LinkedIn, TikTok, YouTube, and Shopify
• Content calendar and management tools
• Multi-language content support
• Analytics and performance tracking

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You retain ownership of all content you create, upload, or post through the Service ("User Content"). By using the Service, you grant Contea a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely for the purpose of providing the Service.

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any third-party rights
• Your User Content complies with applicable laws and these Terms

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Distribute spam, malware, or harmful content
• Harass, abuse, or harm others
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to the Service or its systems
• Use automated means to access the Service without permission
• Violate the terms of any connected social media platforms

The Service integrates with third-party platforms including Meta (Facebook, Instagram), LinkedIn, TikTok, YouTube, and Shopify. Your use of these integrations is subject to the respective terms and policies of those platforms. We are not responsible for the content, policies, or practices of third-party platforms.

The Service uses artificial intelligence systems (language models) to generate social media content suggestions. In accordance with EU Regulation 2024/1689 (EU AI Act), in particular Art. 50, we inform you of the following:

• AI models used: The Service uses third-party large language models (primarily OpenAI GPT / Anthropic Claude) to create text content based on your instructions and client context.
• Transparency of outputs: All AI-generated content is labelled as an 'AI suggestion' within the Service interface. You are required to review and, if necessary, edit this content before publishing to social media.
• Labelling on social media: We recommend labelling published AI-generated content in accordance with the guidelines of the relevant platforms (e.g. Meta, LinkedIn) and any applicable local regulations.
• AI limitations: AI-generated content may contain inaccuracies, biases, or other failures. You are solely responsible for the final content published under your name or the name of your clients.
• Human oversight: The system is designed so that all outputs are subject exclusively to your approval. No decision is intended to be made without human review.

Certain features of the Service may require a paid subscription. By subscribing, you agree to pay all applicable fees. Subscriptions may automatically renew unless cancelled before the renewal date. Refunds are provided in accordance with our refund policy.

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease, and your data may be deleted in accordance with our data retention policies.

We make reasonable efforts to keep the Service reliable, available, and free from defects. However, the Service is provided on an 'as available' basis and we do not guarantee that it will be entirely uninterrupted or error-free. This clause does not apply to consumers to the extent prohibited by law. Statutory rights of consumers regarding defective performance (§ 1914 et seq. of the Czech Civil Code) remain unaffected.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, or consequential damages, or loss of profit, revenue, or data arising from your use of the Service. Total liability towards business users (B2B) shall not exceed the amount paid for the Service in the preceding 12 months.

This limitation does not apply to consumers to the extent prohibited by mandatory provisions of law. Liability for damage caused intentionally or through gross negligence cannot be limited under any circumstances (§ 2898 of the Czech Civil Code).

You agree to indemnify and hold harmless Contea and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your User Content, or your violation of these Terms. This clause does not apply to consumers to the extent prohibited by law.

We may amend these Terms due to changes in legislation, the scope or manner of providing the Service, technical changes, or other justified operational reasons. We will notify you of any change by email or through the Service at least 30 days before it takes effect. If you disagree with a change, you have the right to reject it and terminate the agreement without penalty before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act). This choice of law does not deprive consumers of the protection afforded by mandatory provisions of the law of their habitual residence (Art. 6(2) Rome I Regulation). Disputes arising from these Terms shall be resolved by the competent courts of the Czech Republic.

The digital service is defective if it does not meet the agreed or legally required standards (§ 2389g et seq. of the Czech Civil Code). Please report any defect to us at info@contea.io as soon as possible after you discover it.

We will handle complaints without undue delay, no later than 30 days from the date the complaint is filed (§ 19 of the Consumer Protection Act). We will inform you of the outcome by email. Consumers have the right to free remedy, a reasonable price reduction, or withdrawal from the contract.

Consumers have the right to out-of-court settlement of consumer disputes. The competent body for out-of-court resolution of disputes in the field of e-commerce is the Czech Trade Inspection Authority (ČOI), Štěpánská 567/15, 120 00 Prague 2, website: www.coi.cz.

Consumers may also use the Online Dispute Resolution (ODR) platform operated by the European Commission: https://ec.europa.eu/consumers/odr/

Before using any out-of-court mechanisms, we recommend contacting us directly at info@contea.io — we aim to resolve most disputes by mutual agreement.

If you have any questions about these Terms of Service, please contact us at:

By Urban s.r.o.
Company ID: 19440987
Registered address: Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
Registered at: Regional Court in Brno, file no. C 134618
Not a VAT payer.
Email: info@contea.io
Website: https://contea.io